Owners of Canyon's Spectral:ON CF, CFR, and Torque:ON CF eMTBs who have been affected by the recall can now get a partial refund of the original purchase price of their bike.
The refund is calculated depending on which model you own. First-hand and second-hand owners of the affected models qualify for a refund.
According to an email sent to Canyon customers, refunds for Spectral:ON owners are between €260 and €596, while Torque:ON owners can expect between €260 and €447 credited to them.
The refund can be credited as a Canyon voucher to use on the Canyon website or a bank transfer, if your location and country's customs rules permit.
Owners who choose a Canyon voucher will receive 50 per cent more than cash refunds. For example, an owner who is due €260 in cash can choose €390 in Canyon vouchers instead. According to the brand, this option isn't available in Australia, Canada, or the UK.
Canyon warns it can take up to four weeks to process the partial refund.
Refund claims can be made on Canyon's website.
Our original story, published on 8 November 2024, runs below
Owners of Canyon's Spectral:ON CF and CFR, and Torque:ON CF electric mountain bikes should stop using their bikes and batteries immediately.
Canyon has instructed owners not to charge or discharge the batteries, citing that damage to the battery casing/housing could cause a fire hazard.
Potential water ingress – caused by that damage – could short-circuit and bypass the battery's fail-safe protection mechanisms.
Although the fire risk is "extremely unlikely", it cannot be ruled out, says Canyon.
Owners should remove their battery from the bike and inspect its casing/housing for any damage, outlined on a dedicated support page on Canyon's website.
The affected battery model numbers are:
- BT0001
- BT0002
- BT0003
- BT0004
Canyon goes on to confirm none of its other electric mountain bikes have been affected, including the Spectral:ONFly
Affected owners can expect email updates, but should also check the dedicated support page linked above.
If you've sold your Spectral:ON CF or CFR or Torque:ON CF to someone else, Canyon is requesting you try to contact the new owner to make them aware of the stop ride notice and potential fire risk.
Whether owners will get free replacement batteries remains to be seen.
Once the brand has "[worked] out the best solution for [its] customers" it will be in touch.
In a statement released exclusively to BikeRadar, Canyon said: "We would like to apologise most sincerely to our affected customers. We can imagine how difficult this must be for our passionate bike fans. Our aim is to get them back on their bikes as quickly as possible."
